Refund and Replacement Policies


If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 72 hours after receiving yours.

Our store does not accept Returns or Exchanges once an item has been tampered with. We can only offer you replacements at no additional cost if it falls under the below criteria:
  • Items are faulty – damaged/broken or soiled upon arrival.
  • Parcels that are lost in transit.
We will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

If you have other concerns, please contact our Customer Service via email (KodiakApparelHelp@gmail.com)

Cancellation Policy

Can I cancel my order(s)? Yes. Cancellations must be made within 48 hours of order placement. Send us an email within 48 hours and let us know the reason why you wish to cancel your order.

We do not accept cancellation of orders outside the 48 hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order.

All refunds will be processed within 48-72 hours before the fund reflects on customer’s bank account.

Our team will inspect/verify the photo(s) before we issue out a replacement or refund. Kodiak has the right to refuse any replacement and refund if it does not meet the above criteria.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us through email at KodiakApparelHelp@gmail.com.