FAQs


Refund and Replacement

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 72 hours after receiving yours.

Our store does not accept Returns or Exchanges once an item has been tampered with. We can only offer you replacements at no additional cost if it falls under the below criteria:

  • Items are faulty – damaged/broken or soiled upon arrival.
  • Parcels that are lost in transit.


We will not be held liable for misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.

Cancellations

You may request a cancellation within 48 hours of purchase. Otherwise, you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

 

Do you ship internationally?

Yes, we ship internationally. Depending on your country, shipping times may vary.